Miramont Family Medicine is a group medical practice headquartered in Fort Collins, CO, with four offices spanning the Fort Collins and Denver metropolitan areas. Operating according to a patient-centered medical home (PCMH) model with a monthly subscription fee, Miramont employs 17 healthcare providers including seven physicians, providing its patient members with access to a range of services including primary care, urgent care, diagnostics, in-house laboratory services, counseling/patient education, and minor surgical procedures.
With facilities separated by nearly 100 miles, and an emphasis on patient-centered care, Miramont’s CEO John Bender, MD, identified a need for a telemedicine solution that would provide a “better way to connect with patients and staff when I’m in one place and they’re in another.” He had utilized Skype, but found the technology unsatisfactory due to the need to arrange for someone to facilitate calls, along with the lack of mobility, depriving him of the ability to interact spontaneously, “as if I were there in person.”
Accordingly, Dr. Bender concentrated his search on robotic telepresence technologies, initially purchasing a VGo. Seeking an improvement on the VGo experience, he turned to Beam from Suitable Technologies, recognizing the telepresence system’s advantages in providing instant connections from anywhere via laptop or smartphone; eight hours of driving time; safe, dependable navigation in confined, often uneven, spaces; and needing no one on the other end to answer the call.