Kenco is an award-winning third-party logistics provider with headquarters in Chattanooga, TN that provides customers with a wide range of services including warehousing, supply chain management, transportation and material handling. As an innovative company in a highly competitive field, Kenco is constantly incorporating new technologies and processes to better serve customers while improving its profitability.
While Kenco places considerable value on integrating its operations, initiating and sustaining collaborations across a large, widely dispersed workforce (over 5,000 employees across 90 locations) created significant cost and time burdens due to travel requirements. Searching for a technological solution, the company experimented with using traditional video conferencing tools such as Skype and FaceTime instead of on-site visits; however, these tools failed to reduce its heavy reliance on travel.
During the consideration process, the Kenco team evaluated approximately 20 telepresence solutions, seeking a technology that would reduce scheduling challenges by allowing a single user to easily initiate remote interactions. The company narrowed its search to two products that were appropriate for its needs, choosing Beam because of its superior value proposition. Unlike the nearest competitor, Beam offered integrated audio and visual components, while its taller stature, greater stability, wide-angle cameras, and more rugged construction promoted safer and more reliable operation in the warehouse environment.