BeamPro - Device Certificate Update

The below instructions are intended for BeamPro systems only and CANNOT be used for Beam Standard/Enhanced devices.

Each BeamPro system is implanted with a unique certificate at the time of creation. The certificate update process is typically pushed using the Beam infrastructure; however, a small subset of units did not receive a necessary update due to their status at the time of the release.

Below, you will find instructions for manually updating the device certificates using the SD card within your BeamPro. This procedure involves creating a bootable USB stick from which the BeamPro will boot.

Required Materials

Computer with a stable internet connection

USB stick with a minimum 4 GB

USB mouse and keyboard

USB hub

(We’ve tested the procedure with an “Inland” USB hub which worked well; however, other USB hubs are incompatible for this procedure. Example: Amazon Basics)

Step 1: Create a bootable USB stick

Using your computer, download the Xubuntu 18.04.1 ISO image
1. For your convenience, here's a direct link to the US mirror: xubuntu-18.04.5-desktop-amd64.iso
Write a bootable USB Drive:
1. Click here for instructions for Windows, Ubuntu and Mac OS

Step 2: Delete Beam Certificates

Remove the Beam from its charging dock
Ensure your Beam is off by pressing the power button at the back of the base
At the back of the BeamPro head, lift the tabs from the bottom of the hatch to remove
Remove the SD card
Insert the newly created USB drive, keyboard, and mouse into the USB hub
Connect the USB hub into the USB connector at the back of the BeamPro head
Power on the BeamPro by pressing the power button at the back of the base
1. Note: If after a few seconds, you see an “EFI Shell” message, this indicates that your USB hub isn’t compatible. Try a different USB hub.
Within 30 seconds, you will notice the Xubuntu splash screen
1. If the splash screen does not appear, begin again at step 1
2. When the splash screen clears, the screen will display the following Xubuntu desktop options:
  1. Try Xubuntu OR Install Xubuntu > Select: Try Xubuntu
  2. This action will prompt a new Xubuntu desktop
Reinsert the SD card into the BeamPro.
Notice that new items appear on the desktop, including a volume called RPD-STORE
1. Double-click on the RPD-STORE icon
2. Double-click on the config directory
3. Once you’re inside the directory, right-click to open the context menu.
4. Select: Open Terminal Here
5. On that terminal type the following command:
  
  sudo rm device.pem
6. Press Enter when complete.
Safely shut down the BeamPro by selecting the Power menu at the bottom-right of the main menu
Select the Shut Down option
When instructed, remove the USB stick from the USB hub, and press ENTER
Remove the USB hub from the back of the BeamPro
Finally, power off the Beam completely by holding down the power button for 5 seconds
Replace the BeamPro back head cover panel
After 10 seconds, power on the BeamPro
After a short time, a pairing key will display under the Connecting wheel
1. Provide the pairing key to your assigned support representative to complete the pairing process

For additional information, email our Customer Success Department at This email address is being protected from spambots. You need JavaScript enabled to view it..