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Errors & Troubleshooting

Beam Error - Audio Input Problem (-2002)

If your Beam Standard or Enhanced system is displaying Audio Input Problem -2002, we recommend the following troubleshooting in efforts to clear the error:

Complete System Reboot

  1. Guide the Beam off the charging dock.
  2. Insert a USB keyboard into the Beam.
  3. From the Device Settings screen choose Tools > Power > Shutdown.
  4. Remove the keyboard and allow the Beam to power down completely.
  5. Return the Beam to the charging dock for automatic reboot.
  6. Check for persistent errors.

If the error persists, please contact our Customer Success Department at This email address is being protected from spambots. You need JavaScript enabled to view it..