Spacer login

Errors & Troubleshooting

Beam App Error - Windows Install Blocked

"beam-stable-2.22.14-win32.exe was blocked because it could harm your device.

Should you notice the above security warning prior to downloading the newest version of the Beam App to your Windows device, do not be alarmed. Microsoft Defender SmartScreen is designed to warn you when an application from an unknown publisher is being installed. Rest assured our application has been issued to you with great care and does not pose any known threat to your system.

*Please note: The instructions and warnings below are specific to Microsoft Edge. Other browsers such as Chrome, Firefox, etc. will present similar messages and warnings. 

To continue with the install:

  1. Hover your mouse over the Downloads warning
  2. Click the elipsis menu to open the dropdown
  3. Select 'Keep' from the menu options
  4. A warning will appear:
    'This app might harm your device
    Microsoft Defender SmartScreen reported that this app is not commonly downloaded; you should only open files you trust.
    Name: beam-stable-2.22.14-win32.exe
    Publisher: Unknown'
  5. Select 'Show more  v' 
  6. Select 'Keep anyway' to allow the installation process to complete
  7. A warning will appear:
    'Windows protected your PC
    Microsoft Defender SmartScreen prevented an unrecognize app from starting. Running this app might put your PC at risk."
    More info
  8. Click More info
  9. Select 'Run anyway'
  10. A warning will appear:
    'Do you want to allow this app from an unknown publisher to make changes to your device?
    Publisher: Unknown
    File origin: Hard drive on this computer
  11. Click 'Yes' to launch the Beam Setup Wizard
  12. Follow the Beam Setup Wizard to complete the installation
  13. Launch the Beam App 
  14. Continue through the Beam App Setup 
  15. Log in to view a list of your available Beams

For questions regarding the instructions provided above, contact Customer Success at This email address is being protected from spambots. You need JavaScript enabled to view it..