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Errors & Troubleshooting

Beam Error - Country Code Mismatch (-9002)

Beam error code -9002 indicates that an access point detected nearby is using a channel which is not marked as permitted for the regulatory domain (country) to which the Beam has been assigned. 

To correct this error, ensure each access point within range on the configured network is set to the appropriate country code. 

The error itself should not affect the Beam's performance, but it will appear until a correction is made. 

If the error persists or additional assistance is required, contact our Customer Success Department at This email address is being protected from spambots. You need JavaScript enabled to view it.