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We're transforming human interaction in an increasingly virtual world.
Finally, a personal and natural way to collaborate, check in and be present, no matter where you are.

 

 
 

We're transforming human interaction in an increasingly virtual world.
Finally, a personal and natural way to collaborate, check in and be present, no matter where you are.

 

40% of Fortune 50 companies use Beam.

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Beam App Error - Unable to Reach Server

"Unable to reach server. Local network problem or server is down"  

If you have encountered the above error message, consider the following potential causes:

  1. Unsupported Device
    The Beam App for macOS is not currently compatible with Apple's 2020 Mac systems running Intel processors. 

  2. Beam Security Protocol is Blocked
    Beam uses TLSv1.0 security protocol for establishing encryption channels. TLSv1.0 must be enabled on the pilot workstation/computer to allow login.

  3. XMPP Port 5222 is Blocked
    The Beam App sends XMPP traffic via TCP port 5222 for authentication. In order to log in and establish a Beam session, this port must be open on your network firewall. 

    URL: xmpp-prod1.suitabletech.com
    IP Address: 35.206.100.8
    Port: TCP 5222

  4. Obsolete Network Hardware
    Some aged routers do not complete the Beam login authentication process properly. If you are using a Netgear router in addition to a modem and/or modem router combination, you may choose to deploy the following workaround. Please note: this technique is not targeted to users who utilize their router as a DHCP server. If you qualify, we recommended setting your router to AP Mode. Instructions are below for your reference:
      1. Log into Netgear genie (www.routerlogin.net)
        1. Username: admin
        2. Password: password
      2. Click to open the Advanced tab
      3. Select Advanced Setup > Wireless AP
      4. Click the checkbox for Enable Access Point Mode
      5. Click Apply to save changes
      6. Retry your Beam App login

  5. VPN Connection
    The pilot's VPN connection may not be supported. If you're using an active VPN:
      1. Disconnect from the VPN 
      2. Retry the Beam login

    If VPN is required, contact your IT/Network administrator to ensure the necessary ports (UDP 6868-6871) are open on your corporate firewall.

  6. Network Connection Unstable
    Insufficient bandwidth or no connection can result in service interruption. To check your connection, perform a speed test.
    1. Visit www.speedtest.net to verify your network speeds are sufficient
    2. At a minimum, you should receive 3 Mbps upload and 3 Mbps download

    Note: satellite internet is known for its high latency. If you notice this error while connected to a satellite network, try your connection again or contact your ISP to ensure your network is suitable for supporting real-time data processing.

  7. Proxy Server
    The pilot's network proxy server may be blocking communication to/from our infrastructure. If your network utilizes a proxy server:
      1. Launch your Beam Application
      2. Choose Options > Network from the main menu
      3. For "Proxy for HTTPS/XMPP" choose "None" from the drop-down menu
      4. Retry the login process
      5. If the error persists, change "Proxy for HTTPS/XMPP" to "Custom configuration"
      6. Enter your proxy server address and port. See links below to locate the IP address for your proxy server or contact your IT team for assistance.
         Locate Proxy Server IP Address - Windows  
         Locate Proxy Server IP Address - MAC

If the error persists, email our Customer Success Department at This email address is being protected from spambots. You need JavaScript enabled to view it.. 

Home2.0 Mobility

Mobility

Break free from conference room walls, geographic borders and time constraints using Beam Presence® to go from here to virtually anywhere. This freedom to move within an environment in a natural, more human way opens up new avenues of professional and personal communications.

Home2.0 Security

Security

Beam was built from the ground up with our own proprietary software and algorithms. Using industry-standard technology such as TLS/SSL, AES-256, and HMAC-SHA1, Beam encrypts all communication that travels through our system to ensure your calls remain private and secure.

Home2.0 Collab 3

Collaboration

Roll up to your colleagues to troubleshoot, review artwork, or give a killer presentation. Beam has transformed the way individuals, teams and companies interact and work together. Professional relationships are stronger, corporate culture more cohesive, and creative projects more successful.

 
 
 

  • “It works really well.”

    — Wired

  • “The things we can do with technology these days.”

    — W Magazine

  • “It allows me to...see my kiddos before they head off to practice or bed.”

    — Customer Review

  • “It's amazing.”

    — Veronica Belmont

  • “More than just a cool toy.”

    — Sputnik News

  • “The power to take you to remote locations in a big way.”

    — Shelly Palmer

  • “I was super impressed...Everything worked perfectly.”

    — Paul Bradford

  • “It's very much like being there.”

    — Geoff Rehnert

  • “Just as natural as could be.”

    — Wired

  • “It works amazingly well.”

    — Nick Grossman

  • “Beam is behavior changing technology.”

    — Wired

  • “The technology feels irresistible, inevitable.”

    — Andrew Rice

  • “This is the power of Beam, or more broadly the power of technology.”

    — Edward Snowden

  • “Beam [is] more than just another piece of office technology.”

    — Alejandro Alba

  • “It's super awesome.”

    — TMZ